Privacy policy

This Privacy Policy outlines how personal information is collected, used, and safeguarded when you interact with this website. By accessing or using the website, you agree to the practices described below.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Phone Number
  • Email Address
  • Billing Address
  • Shipping Address

Payment Information

Used to process orders securely through third-party payment gateways.
We do not store complete debit card, credit card, banking, or UPI credentials on our servers.

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Usage Data
  • Cookies and Similar Technologies

How We Use Your Information

  • To process and deliver orders.
  • To send transactional communications such as order updates or shipping alerts.
  • To respond to customer inquiries or service requests.
  • To improve website functionality, services, and user experience.
  • For fraud prevention and security purposes. 
  • For marketing purposes (only with your explicit consent).

Data Sharing

We do not sell, rent, or trade your personal data.

We may share necessary information with third-party service providers such as payment gateways, delivery partners, logistics companies, marketing platforms, or IT service providers only to fulfill your order or maintain the website.

Personal information may be disclosed if required by law or legal proceedings.

Data Security

We implement reasonable security measures to protect your data from unauthorized access, alteration, or disclosure.

However, no online transmission is 100% secure. You acknowledge this risk when using the site.

Cookies and Tracking Technologies

Cookies are used to personalize your experience, analyze site traffic, and provide relevant advertisements.

You can manage or disable cookies via your browser settings, although this may affect site functionality.

Third-Party Links

This website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Your Rights

You may:

  • Request access to your personal data.
  • Request correction of inaccurate information.
  • Opt out of marketing communications at any time.
  • Request deletion of data where legally permissible.

(Continue with Shipping Policy, Return Policy, Exchange Policy, Refund Policy, Cancellation Policy, Grievance Officer, COD Policy, Chargeback Policy, Warranty Disclaimer, Non-Returnable Items, and Contact Information.)

ADDITIONAL PROTECTIVE CLAUSES

Customer Address Responsibility

Customers are solely responsible for providing accurate shipping and contact information.

We shall not be liable for delays, losses, non-delivery, additional charges, or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

Any reshipping charges arising from incorrect address information shall be borne by the customer.

Delivery Confirmation Clause

An order shall be deemed successfully delivered once the courier partner's tracking system records delivery at the shipping address provided by the customer.
The Company shall not be liable for claims relating to loss, theft, or non-receipt after confirmed delivery.

Refused Delivery Clause

If a customer refuses delivery of an order without a valid reason, the Company reserves the right to:

  • Deduct shipping and handling charges.
  • Restrict future Cash on Delivery orders.
  • Suspend or terminate customer accounts.
  • Recover losses incurred due to refusal.

Excessive Return Protection

To prevent abuse of return policies, the Company reserves the right to reject return, replacement, or refund requests from customers demonstrating excessive, repetitive, suspicious, or fraudulent return behavior.

Promotional Offer Disclaimer

Promotional offers, discount codes, coupons, cashback offers, gifts, bundles, and special pricing are subject to change, suspension, or withdrawal without prior notice.

The Company reserves the right to cancel promotions in cases of abuse, fraud, technical errors, or pricing mistakes.

Pricing Error Protection

Despite best efforts, products may occasionally be listed with incorrect prices due to technical or human errors.

The Company reserves the right to refuse, cancel, or revise orders placed for products listed at an incorrect price, regardless of whether payment has been received.

If payment has been collected, the amount shall be refunded to the original payment method.

Inventory Availability Disclaimer

Product availability displayed on the Website is subject to change without notice.

The Company does not guarantee the availability of any product and reserves the right to discontinue products at any time.

Courier Liability Limitation

The Company uses independent third-party courier and logistics providers.

While reasonable efforts are made to ensure timely delivery, the Company shall not be liable for delays, damages, losses, theft, misrouting, or delivery failures caused by courier service providers.

Electronic Records Clause

Electronic records, invoices, emails, SMS messages, WhatsApp messages, call recordings, tracking records, system logs, and transaction records maintained by the Company shall constitute valid evidence of communications and transactions.

Anti-Abuse Policy

The Company reserves the right to refuse service to any person engaging in:

  • Abusive behavior.
  • Threatening conduct.
  • Harassment of employees.
  • Fraudulent activity.
  • Chargeback abuse.
  • Misuse of promotional offers.

Product Use Responsibility

Customers acknowledge that products must be used according to their intended purpose and any instructions provided.

The Company shall not be liable for injury, loss, damage, or claims resulting from misuse, improper installation, negligence, unauthorized modifications, or failure to follow instructions.

Limitation on Claims

Any claim relating to a purchase must be submitted within 30 days from the date of delivery. Failure to notify the Company within this period may result in denial of the claim.

Export & International Orders

Customers are responsible for compliance with local laws, customs duties, import taxes, and regulations applicable in their country.

The Company shall not be liable for customs delays, confiscation, import restrictions, or additional charges imposed by governmental authorities.

Marketplace Disclaimer

Products sold through third-party marketplaces, distributors, resellers, or retailers may be subject to separate policies.

This Website's policies apply only to purchases made directly through this Website unless otherwise stated.

Chargeback Recovery Clause

Where a customer initiates an unjustified or fraudulent chargeback after successful delivery of goods or services, the Company reserves the right to:

  • Contest the chargeback.
  • Recover outstanding amounts.
  • Suspend future services.
  • Recover legal and administrative costs.

Website Availability Disclaimer

The Company does not guarantee uninterrupted, secure, or error-free operation of the Website.

Temporary interruptions may occur due to maintenance, upgrades, technical issues, cyber incidents, or circumstances beyond our control.

Data Loss Disclaimer

The Company shall not be liable for loss of data, corruption of information, unauthorized access, or security breaches caused by third-party service providers, internet failures, or force majeure events.

Waiver Clause

Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of its right to enforce such provision in the future.

Assignment Clause

The Company may assign, transfer, subcontract, or delegate its rights and obligations under these Terms without notice to users.

Users may not assign their rights or obligations without prior written consent.

Survival Clause

The provisions relating to intellectual property, limitation of liability, indemnification, dispute resolution, privacy obligations, fraud prevention, and payment obligations shall survive termination of the user's relationship with the Company.

Arbitration Clause (Optional)

Before initiating court proceedings, both parties agree to attempt resolution through negotiation.

If disputes remain unresolved, they may be referred to arbitration under the Arbitration and Conciliation Act, 1996.

The seat of arbitration shall be Surat, Gujarat, India. The proceedings shall be conducted in English.

Consumer Rights Saving Clause

Nothing contained in these Terms shall limit or exclude any rights available to consumers under applicable Indian consumer protection laws where such exclusion is prohibited by law.