Refund policy

Return Eligibility

Customers may request a return within 7 days of delivery if:

  • The product received is damaged. 
  • The product is defective. 
  • The wrong product was delivered. 
  • The product is missing parts or accessories. 

Return Conditions

To qualify for a return:

  • Product must be unused. 
  • Product must be in original packaging. 
  • Product must include all accessories, manuals, tags, inserts, and invoices. 
  • Product must not show signs of misuse, installation damage, or alteration. 

The Company reserves the right to inspect returned products before approving refunds or replacements.

Non-Returnable Products

The following items are not eligible for return:

  • Used products 
  • Products damaged due to customer misuse 
  • Personal care or hygiene products after opening 
  • Customized or personalized products 
  • Digital products or downloadable content 
  • Clearance or final-sale items 

Replacement Policy

Eligible products may be replaced rather than refunded where applicable.
Replacement requests must be submitted within 7 days of delivery.

Return Request Procedure

To initiate a return, customers must contact customer support and provide:

  • Order Number 
  • Product photographs 
  • Packaging photographs 
  • Description of the issue 

Failure to provide sufficient evidence may result in rejection of the request.

Refund Approval

Refunds will be processed only after:

  • Returned product inspection, or 
  • Verification of delivery damage or product defect 

The Company reserves the right to reject claims found to be fraudulent, abusive, or unsupported.

Refund Timeline

Approved refunds will be processed within 5–10 business days.
Refunds will be issued to the original payment method used during purchase.
Actual credit timelines depend on the customer's bank, card issuer, UPI provider, or payment gateway.

Cash on Delivery (COD) Orders

For COD orders, approved refunds may be processed through:

  • Bank Transfer 
  • UPI 
  • Store Credit 
  • Any other method determined by the Company 

Shipping Charges

Original shipping charges, COD charges, handling fees, or convenience fees are non-refundable unless the return is due to an error on our part.
Return Abuse Protection
The Company reserves the right to refuse returns, refunds, replacements, or future purchases from customers exhibiting excessive, suspicious, abusive, or fraudulent return behavior.

CANCELLATION POLICY

Order Cancellation by Customer

Customers may cancel orders before dispatch by contacting customer support.
Once an order has been shipped or handed over to the courier partner, cancellation requests may not be accepted.

Order Cancellation by Company

The Company reserves the right to cancel orders for reasons including:

  • Product unavailability 
  • Pricing errors 
  • Payment verification failure 
  • Suspected fraud 
  • Incorrect customer information 
  • Operational limitations 

If payment has already been received, the amount will be refunded to the original payment method.